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Perhaps no other measure is as important as employee engagement. Gallup suggests that it is the number one talent measure, linking employees to organizational success, replacing employee satisfaction and organizational commitment. Essentially, it has become the happiness measure for employees. As a result, organizations have implemented various engagement programs to avoid an unpleasant work culture. But these pricey endeavors can lose critical funding when they are designed without the business impact in mind.

Engagement can be monetized, and it is important to understand how this can be done. This workshop will trace the evolution of engagement, the importance of engagement, and how to determine the value of engagement.

Objectives

 After attending this workshop, participants should be able to:

• Define engagement and explain its importance.
• Trace the different ways in which engagement has been justified in organizations.
• Identify five levels of outcomes from engagement initiatives.
• Show the monetary value of engagement.

Materials

Individuals attending this workshop will receive a copy of the presentation, a handout, job aid, and a copy of Measuring the Success of Employee Engagement: A Step-by-Step Guide for Measuring Impact and Calculating ROI by Patti P. Phillips, Jack J. Phillips, and Rebecca Ray (ATD Press, 2016).

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Many economists and business executives predict a recession affecting the global economy—forcing organizational leaders to conduct comprehensive reviews of projects to cut budgets and save money. Coaches must be prepared to demonstrate how coaching projects drive the business or risk having their programs eliminated. Taking a proactive approach to program design now can safeguard budgets.

Although the coaching profession has transformed in recent years, a key question remains: Can you measure the success of coaching? Executives recognize that coaching is essential to meet the challenges of a complex and global economy. Individuals acknowledge that coaching positively impacts their life when goals and dreams are realized. Unfortunately, there are persistent concerns within the coaching community about how and when coaching should be evaluated—particularly at the Impact and ROI Levels. Coaching is necessary and significantly adds value to an organization’s bottom line. This workshop will explain how to use a systematic, multi-step, results-driven process based on design thinking, to measure the success of your investment in coaching.

Objectives

After attending this session, participants should be able to:

• Meet the challenges to show the success of coaching and leverage results.
• Describe how to measure the impact and ROI of coaching.
• Identify the five levels of coaching success.
• Plan next steps.

Materials

Participants in this workshop will receive a copy of presentation, job aids, and a copy of Measuring the Success of Coaching: A Step-By-Step Guide for Measuring Impact and Calculating ROI (ATD, 2012).

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Show the Value of What You Do: Measuring and Achieving Success in Any Endeavor

Inflation is up, unemployment is down, the stock market is volatile, and how we work has forever changed. But one thing that remains the same is the need to show the value of what we do. In fact, given today’s flexible work environment and uncertainty in the economy, showing the value of our work has never been more critical or challenging. The good news is that it is doable, regardless of your role or the projects for which you are responsible.

This workshop offers you the opportunity to learn about the six-step Show the Value process that is designed to support individuals who need to show the value of not only major projects but also their day-to-day work. This presentation features stories describing how people use the process to demonstrate the value of their work.

Objectives

After attending this workshop, we hope you will use what you learn to:

1. Change your approach to defining and achieving success while improving future results.
2. Achieve success by delivering outcomes that matter.
3. Add value to your work, your organization, and your community.

Materials

Participants who attend this session will receive a copy of the presentation, a workbook, and job aids, and a copy of Show the Value of What You Do: Measuring and Achieving Success in Any Endeavor (Berrett-Koehler Publishers, September 2022).

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Proving the Value of HR: How and Why to Measure ROI

As a result of the COVID-19 pandemic, top executives are conducting comprehensive reviews of programs to cut budgets and save money. Organizational leaders need to perceive HR as an investment and not a cost. If leaders see HR as a cost, they will control it, reduce it, or eliminate it. This results in weak partnerships, diminished influence, decreased support, and reduced funding. If funders view HR as an investment, they will maintain it, enhance it, and protect it. In addition, this also generates great partnerships, improves client relationships, and increases funding.

What is the best way to convince executives that your program, project, or initiative is an investment? The answer is simple—demonstrate the value of a major HR initiative by calculating the return on investment (ROI).

This workshop introduces the concept of ROI, the fastest growing metric for evaluating HR and other projects and programs. Participants are introduced to the ROI Methodology and will discover the advantage of using ROI as six types of data are collected and analyzed. This workshop provides useful, practical tools to help you show the value of your HR programs.

Objectives

After attending this session, participants should be able to:

1. Identify the five levels of outcomes for any program.
2. Describe the types of data executives want to see.
3. Explain 10 of the 12 steps in the ROI Methodology®.
4. Develop program objectives at multiple levels
5. Discuss issues and methods of data collection.
6. Explain three methods to isolate the effects of the program.
7. Describe three ways to convert data to money.
8. Plan next steps.

Materials

Each participant in this workshop will receive a copy of the presentation, a handout, application guide, and a copy of Proving the Value of HR: How and Why to Measure ROI, 2^nd ed. (SHRM, 2012).

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